SHIPPING- ALL ORDERS WILL BE SHIPPED USING USPS. ORDERS WILL BE PROCESSED AND SHIPPED
***$10 FLAT FEE SHIPPING INCLUDING THE HANDLING FEE FOR THE ORDER PLACED***
When will my order ship?
We process our orders fast! All orders with in-stock and available inventory will ship within two business days. Once you receive your shipping confirmation email, please wait up to 24 hours for the tracking information to update.
***THE RISK OF LOSS AND TITLE FOR ALL MERCHANDISE ORDERED ON TCE(THE CLOSET EXPERIENCE) WEBSITE PASSES TO YOU WHEN THE MERCHANDISE IS DELIVERED TO THE SHIPPING CARRIER.
Will The Closet Experience ship anywhere?
Not yet, but we do ship throughout the U.S., including Hawaii and Alaska.
I need to change something on my order, can you help me?
We process our orders as quickly as possible, though you may call our Customer Service line within 30 minutes of placing your order and we’ll do our best to update your request. Customer Service is available from 9 a.m. - 6 p.m. CST, at 61-CLOSET-52 (612-567-3852), or via email at firstname.lastname@example.org. Inquiries are generally returned within 24 hours.
Free Pickup In Boutique Now Available!
Here’s How It works:
Choose Free Pickup In Store at checkout.
WAIT TO HEAR FROM US *** ITEMS WILL NOT BE AVAILABLE FOR PICK UP IMMEDIATELY***
Please note your items will be held in store for you to pick up. If items are not picked up within 10 days of being notified by The Closet Experience staff that your order is ready for customer pickup, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Please bring a government issued ID to the store as it is required to release the package. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against The Closet Experience Boutique.
We’ll let you know when your order is ready for pickup.
What do I need to pickup my order?
You will need:
• a government-issued ID
• your order confirmation email
If you are unable to print your notification email, the associate can view it on your mobile device.